Limau55 Terms & Conditions – Complete Guide for Malaysia Players

1. General Terms of Use – limau55 Platform

Platform limau55 provides online gambling services covering Live Casino, online slots, Sports Betting, E-Sports, and table games to eligible users in Malaysia. These services are operated solely for entertainment and responsible gambling purposes.

By accessing or using the limau55, you confirm that:

• You are at least 21 years of age;
• You are not located in any jurisdiction that prohibits access to online gambling services;
• You are playing on your own behalf and not on behalf of any third party;
• The funds you use for gambling are your own and have not been obtained through unlawful means;
• You understand that gambling involves financial risk and that you are solely responsible for your own gaming decisions.

limau55 reserves the right to approve or reject any individual's registration application without providing a reason. Such decisions are final and not subject to dispute.

2. Member Eligibility

To register for and use the platform limau55, you must meet all of the following eligibility criteria at all times:

• Age: Be at least 21 years of age. limau55 does not permit gambling by underage individuals under any circumstances.
• Location: Resident in or accessing the platform from Malaysia. Our services are offered exclusively for the Malaysian market.
• Legal Capacity: Have full legal capacity to enter into a binding agreement.
• Non-Employee: Not an employee, contractor, or immediate family member of an employee limau55 or any of the platform's key service providers.

3. Registration & Account Management

Each player is only permitted to register and hold one (1) active account at limau55 at any one time. Creating multiple accounts, whether using the same or different information, is a violation of this platform's terms of use.

Upon registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per your identification document (MyKad or Passport);
• An active and reachable Malaysian phone number;
• A valid and regularly accessed email address;
• Accurate date of birth for age verification.

limau55 reserves the right at any time to request additional identity verification (KYC – Know Your Customer) before processing a withdrawal or when activity requires confirmation. Documents that may be requested include a copy of your MyKad or Passport, proof of current address, and bank account or e-wallet details.

You are solely responsible for maintaining the confidentiality of your account password limau55 yours. Any activity that occurs under your account is deemed to have been carried out by you. If you suspect your account has been accessed without authorisation, contact our support team immediately.

4. Deposit & Payment Methods

Deposit to account limau55 can be made via the following supported Malaysian payment methods:

• DuitNow – instant transfer via phone number or account ID;
• Touch 'n Go eWallet – deposit from your TnG digital wallet;
• GrabPay – deposit from your GrabPay account;
• Boost – deposit from the Boost app;
• ShopeePay – deposit from a ShopeePay wallet;
• FPX (Financial Process Exchange) – direct transfer from your bank account, including Maybank2u, CIMB Clicks, RHB, Hong Leong Bank, AmBank, and other participating FPX member banks.

The minimum deposit amount is RM 10 per transaction. There is no maximum deposit limit; however, deposits exceeding a certain amount may require additional verification for compliance and security reasons.

Funds deposited into the account limau55 is for gambling purposes only. limau55 reserves the right to reject or return any deposit suspected of originating from an unlawful source. If a deposit was made in error or exceeds your intended amount, contact our support team within 24 hours of the transaction.

5. Withdrawal of Winnings

Players may request a withdrawal of winnings from their limau55 at any time, subject to the following conditions:

• Your account has completed the required identity verification (KYC) process;
• No outstanding bonus rollover requirements on the balance to be withdrawn;
• The minimum withdrawal amount is RM 30 per transaction;
• The withdrawal method must match the most recent deposit method used (for security and anti-money laundering purposes).

limau55 aims to process all withdrawal requests within 3 to 10 minutes for e-wallet and DuitNow methods. Withdrawals via FPX to a bank account may take slightly longer depending on the processing time of the respective bank.

limau55 reserves the right to place a hold on withdrawals that require additional verification, including large withdrawal amounts or cases involving account activity under review. In such instances, our team will contact the relevant player within a reasonable timeframe to complete the verification process.

6. Bonuses, Promotions & Rewards

From time to time, limau55 offers a variety of bonuses and promotions for both new and existing players. All bonuses are subject to the specific conditions stated in their respective promotion terms, as well as the following general conditions:

• Rollover Requirement: All bonuses received must be rolled over at the specified multiplier before any withdrawal is permitted. For example, a RM 50 bonus with a 10x rollover means you must place a total of RM 500 in wagers before withdrawing funds associated with that bonus.
• Validity Period: Each bonus has a stated validity period. Bonuses not used within that period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated.
• Bonus Abuse Policy: Any attempt to abuse the bonus system, including registering multiple accounts to repeatedly claim new bonuses, is strictly prohibited.

limau55 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. All decisions made by limau55 regarding bonus claims are final.

7. Game Rules

All games available at limau55 – including online slots, live casino (baccarat, blackjack, roulette, dragon tiger), Sports Betting (Malaysia Super League, EPL, badminton), and e-sports – each has its own set of rules that must be followed.

General principles applicable to all games on limau55:

• The results of completed games are final and cannot be reversed, except in cases of proven technical error;
• In the event of a technical issue during gameplay (connection disruption, system failure), limau55 will review system records to determine a fair outcome. Bets affected by a technical failure originating from limau55 will be returned to the player;
• Players are not permitted to use any software, bots, or automated methods to play or make betting decisions. The use of external tools that provide an unfair advantage is strictly prohibited;
• The published RTP (Return to Player) for each game is a theoretical long-term value based on millions of rounds and is not a guarantee for any individual session.

For sports betting, limau55 uses official data from the relevant sports governing body as the final reference for results. For matches that are postponed, cancelled, or decided by unusual means (e.g. abandoned matches), specific settlement conditions will apply in accordance with the current Sports Betting rules.

8. Player Conduct & Responsibilities

Players limau55 are expected to behave in a respectful, honest, and responsible manner at all times while using this platform. Strictly prohibited conduct includes:

• Attempts to cheat, manipulate, or exploit any vulnerability or bug in the platform's system;
• Colluding with other players to manipulate game outcomes, particularly in live table games;
• Money laundering or use of the platform limau55 for any illegal financial activity;
• Registering an account using another person's identity or false information;
• Threatening, insulting, or behaving rudely toward live dealers or support staff limau55;
• Sharing or selling account access to any other party.

Any breach of the above will result in immediate action, including account suspension, forfeiture of balances, and potential reporting to the relevant authorities.

9. Account Suspension & Termination

limau55 reserves the right to suspend or terminate any player's account at any time without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any provision of these Terms and Conditions;
• Fraud, attempted fraud, or suspected fraudulent activity;
• Multiple account registrations;
• Bonus system abuse;
• Allowing underage individuals to use the platform;
• Requests from competent authorities.

If your account is terminated for reasons unrelated to a breach of terms (e.g. at your own request), any valid account balance will be returned to you via your registered payment method once the verification process is complete.

Players may also request to close their own account at any time by contacting the support team limau55. Self-exclusion is also available for a set period as part of our commitment to responsible gaming.

10. Responsible Gaming

limau55 acknowledges that gambling can cause problems for some players when not approached with proper control. We are committed to promoting responsible gaming and providing support to players who need assistance.

Self-exclusion tools available on the platform limau55:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your gambling spending in check;
• Loss Limit: Set a maximum limit on how much you can lose within a given period;
• Play Time Limit: Set a maximum session duration with automatic reminders;
• Self-Exclusion: Block access to your account for a period of 24 hours, 7 days, 30 days, 90 days, 6 months, or 12 months;
• Permanent Termination: The option to permanently close your account for players who decide to stop gambling altogether.

11. Limitation of Liability

limau55 provides this platform on an "as-is" basis and makes no warranties, express or implied, regarding the availability, accuracy, or suitability of the platform for any particular purpose.

To the extent permitted by law, limau55 shall not be liable for:

• Loss of anticipated profits, opportunities, or income arising from use of the platform;
• Losses arising from technical disruptions beyond our control, including third-party server failures, internet outages, or issues with the player's device;
• Game results disputed more than 30 days after the date of the game in question;
• Losses resulting from unauthorised access to a player's account due to the player's negligence in safeguarding their login credentials.

In the event of a dispute between a player and limau55, the decision of management limau55 is final. Any claims relating to transactions or winnings must be submitted within 30 days from the date of the incident.

12. Amendments to Terms & Governing Law

limau55 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this platform.

We will endeavour to notify players of significant changes through:

• A notice displayed on the platform's homepage or Terms and Conditions page;
• In-app or email notifications to registered players for changes deemed material.

Continued use of the platform limau55 after an amendment takes effect will be deemed as your acceptance of the updated terms. We therefore encourage you to review this page periodically.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes relating to these terms will be resolved through the process established by limau55 and, where necessary, through the appropriate legal channels in Malaysia.